Manila in the Philippines is the new call center capital of the world. 500,00 jobs in this sector only will be reportedly created within the next few years. With its English-speaking workforce, geopolitical stability and embracement of Western culture, the Philippines is fast becoming the world’s hottest destination for call centers.
Established in just a decade, the outsourcing industry now employs 420,000 workers and accounts for five percent of the country’s gross domestic product (GDP), or roughly $11bn in revenue and growing at 30% a year.
The country is also an attractive backroom for small to medium-sized companies in Western countries because it is a comfortable timezone to work in and there is cost savings of up to 70 percent.
Have a look at this Documentary, Its really unreal how the Philippines is changing for the better.